Customer Service & Technical Support

At PBE it is our goal to provide our customers with superior customer service should you need technical support with any of our products. Our product support team is available 24 hours a day, 7 days a week as a service for all PBE customers. Please call the number listed below within your geographic region and one of our service representatives will open a service ticket and provide a reference number along with further instructions to begin assisting you.


Call the main office number at +1 276 988 1057 (not toll free)

Call toll free US or Canada to +1 866 485 1408 or +1 877 450 9936


Tazewell Service Department 276-988-1057 (not toll free)

Emergency out of hours cell 276-970-2021 (not toll free)

United Kingdom

Main UK office number at +44 1628 337217 (not toll free)

PBE Axell Support +44 1628 337216 (not toll free)

South Africa

Main Johannesburg office number at +27 12 379 9497 (not toll free)

Call toll free South Africa to 0800 982100